The following terms and conditions do not affect your statutory rights as a consumer.
As these are a natural, handcrafted product, some irregularities may occur in the edges or surface, adding to the charm of these slate products.
Some slate products may contain Pyrite a natural mineral that occurs in slate - a little like glitter.
We are only a small company and everything is handmade, therefore there is no manufacturing process. Any marks on the surface of the slate are natural products which formed in the slate millions of years ago during the metamorphosis stage.
Payment and Pricing
We accept payment by Personal cheque, postal order or Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our behalf using PayPal. When you select the option to pay by card, you will be redirected to PayPal's secure website before you enter any card details. We treat security with the utmost of importance.
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to 'orders' placed by customers are deemed to be references to offers by such customers to purchase the relevant products from us. Although we will endeavour to maintain to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.
Cancellation of your Order
If after Hampshire Slate has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us as soon as possible. In the event that the goods have already been dispatched please refer to the Returns policy below.
Hampshire Slate offers a full refund on all goods that you may be dissatisfied with (this includes Sale items). Customers who send back unwanted goods that are not damaged will only receive the value of the item purchased not the delivery costs.
Defective items may be returned for refund or exchange providing the damage is stated within 14 working days of the original delivery date and a photo of the the original packaging sent with the email.
We will consider the overall condition of the product being returned when making a refund. Hampshire Slate holds a limited amount of stock at any given time, therefore unwanted goods should be returned as soon as possible.
As soon as we receive your goods we will process your request for a replacement item or refund. We will notify you via email as soon as your request has been processed.
You will need to pay the cost of returning goods to us, unless the goods are defective in which case you will receive a full refund including your postage and packaging costs. Proof of return and postage may be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. We strongly suggest you get a Certificate of Posting from the Post Office when you send an item back.
All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the agreement to refund.
If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
All product information contained on this website is for guidance only. No responsibility can be taken for errors or omissions.